Terms and Conditions

E-residence.cv
Version dated 7 October 2026 | Effective date: 7 October 2026

These terms govern the purchase and provision of the services available at https://e-residence.cv/, including administrative, document and relocation assistance in Cabo Verde. Each order confirmation specifies the service, price, expenses and particular conditions agreed with the Customer.

1 Service Provider details

1.1. The services are provided by E-RESIDENCE LDA, tax identification number (NIF) 297156195, commercial registration number 297156195/3767820240315, with its registered office at Avenida 5 de Julho 19, Mindelo, São Vicente, Cabo Verde. The company operates under the E-residence.cv brand and is referred to in these terms as the “Service Provider”.

1.2. Contact details for orders, cancellations and complaints: email: team@e-residence.cv; telephone: 00238 5850007. The “Customer” is the individual or legal entity identified in the order confirmation.

2 Nature of the services

2.1. The Service Provider is an independent private entity. The services consist of preparing, submitting and following up applications, and any other tasks expressly agreed. E-residence.cv is neither a public authority nor a banking institution. Using its services is optional.

2.2. The issuing of documents, allocation of identification numbers, granting of visas or authorisations, and approval of bank accounts depend on the competent entities. The Service Provider undertakes to act diligently and perform the agreed tasks, without guaranteeing favourable decisions or tax, immigration or financial benefits.

2.3. Acts reserved to lawyers, notaries or other qualified professionals are performed by persons holding the required qualifications. Purchasing administrative assistance does not, in itself, create a general legal mandate or authority to handle the Customer’s money.

3 Contract formation and acceptance

3.1. Before payment, the Customer receives or can consult the scope of the service, requirements, total price, included and excluded expenses, estimated timeframes, stages of performance, and cancellation and withdrawal rules. Acceptance requires an express action through an option that is not preselected, or an equivalent written statement. The Service Provider retains the accepted version, date, order and evidence of acceptance. Payment alone does not replace the specific authorisations required under these terms.

3.2. The contract is concluded when the Service Provider confirms the order by email in a format the Customer can retain, together with the accepted version of the terms, quotation or particular conditions, and any specific authorisations given. If the order is not accepted, the amount received is refunded in full within the timeframes in section 13. Performance is subject to the agreed payment, complete documentation, necessary authority and the rules on starting work during the withdrawal period.

3.3. Particular conditions expressly accepted take precedence regarding the scope, price and schedule of the order, without affecting the Customer’s mandatory rights. Conditions cannot be unilaterally changed with retroactive effect.

3.4. Requests for an immediate start, acceptance of automatic renewal and marketing choices are obtained separately from general acceptance of the terms, where applicable, and are not preselected. For contracts concluded through an online interface, the Service Provider makes a visible and accessible function available to request withdrawal, with email confirmation of receipt, content, date and time of the communication, without excluding the other methods in section 13.

4 Obligations of the Service Provider and the Customer

4.1. The Service Provider checks the known documentary requirements, informs the Customer of significant omissions, submits the agreed applications, retains evidence of the steps taken, and communicates decisions and additional requests. It corrects errors attributable to it without additional professional fees.

4.2. The Customer provides truthful, complete and current information and legible, valid documents. The Customer discloses previous or pending applications, responds to requests and reports changes in address, tax residence, contact details or other relevant circumstances.

4.3. The Customer acts for third parties only with appropriate authority. Applications concerning family members or minors require the applicable documentation and legal representation. A company representative must provide evidence of their authority.

4.4. Powers of attorney and authorisations must identify the permitted acts and meet the requirements of the receiving entity. Payment for the service does not replace a power of attorney where one is required. Revocation of authority must be communicated in writing and is handled under applicable law.

5 NIF and social security registration

5.1. The NIF service covers the steps identified in the order confirmation to obtain, retrieve or update a tax identification number in Cabo Verde. The Customer must state whether they already hold a Cabo Verdean NIF or have an application pending. Having tax identification in another country does not, in itself, prevent the Customer from purchasing this service.

5.2. If an existing NIF is identified, the Service Provider informs the Customer and proposes the appropriate action. Any change in scope or price requires prior acceptance. If the Customer does not accept, the cancellation rules and assessment of work actually performed apply.

5.3. Tax representation, applications for access to online portals and dispatch of original documents are included only when expressly stated in the order. It is not assumed that all non-residents require the same service; applicable requirements are checked for each situation.

5.4. Assistance with social security registration is provided before the competent entity in Cabo Verde under the rules applicable to the Customer. Merely obtaining a registration number does not guarantee social benefits, compliance with contribution obligations or a right of residence. The Customer discloses previous registrations and applications.

6 Tax representation and renewal

6.1. Where purchased and legally permissible, tax representation has the duration, functions and limits stated in the order confirmation. Accounting, tax returns, payment of taxes and challenges to tax decisions are not included unless expressly agreed.

6.2. Automatic renewal occurs only if the Customer specifically accepts it after receiving information on the total annual price, taxes, billing date and cancellation method. Without that acceptance, renewal requires a new agreement. The Service Provider sends a reminder at least 30 days in advance.

6.3. The Customer can prevent the next renewal by written notice before the billing date. Ending billing and formally ending representation are handled separately. Where a change to the tax register or appointment of another representative is required, the Service Provider explains the necessary steps and cooperates in the transition.

6.4. The need to complete formalities does not authorise additional charges that have not been accepted. Price changes are communicated before renewal, allowing the Customer to decide whether to continue the service. The Customer remains responsible for their tax obligations, without excluding the Service Provider’s responsibility for the acts it has undertaken.

7 Company formation and ongoing support

7.1. The order confirmation identifies the company type, formation and registration acts, included registrations, final documents and covered fees. Share capital, business licences, accounting, employment obligations and subsequent services are included only when expressly agreed.

7.2. A registered office address or mail reception service requires agreement on its use, duration, price and communication procedures. It does not give the Customer a right to physically occupy the property or authorise activities requiring a specific licence.

7.3. The Service Provider promptly communicates relevant correspondence and supplies copies where this service has been agreed. Originals are not automatically destroyed after scanning. Storage, delivery or secure destruction follows the express agreement and statutory retention periods; notices and necessary originals are preserved.

7.4. Ongoing services specify their frequency and termination rules. Where no specific notice period is agreed, they may be terminated on 30 days’ notice, without affecting the Customer’s mandatory rights. Invoices are issued to the individual or entity that actually purchases the service, under the applicable rules.

8 Opening a bank account

8.1. The service covers preparation, submission and follow-up of the application to the specified bank. The bank decides whether to accept the application, requests the documents it considers necessary, and sets the account’s terms of use, fees and requirements.

8.2. The order confirmation separately identifies the Service Provider’s professional fees, bank charges and any initial deposit. A deposit intended for the Customer’s account is not a professional fee. Evidence is provided of its delivery and destination, and any unused balance is returned unless a substantiated legal impediment prevents this.

8.3. The Customer provides information on identity, residence, occupation or business activity, and source of funds when requested. The Service Provider does not guarantee that the account will be opened, maintained or given particular features. Refusal does not automatically result in retention of a fixed percentage: the assessment in section 13 applies.

9 Documents authentication apostilles and notarial deeds

9.1. The order confirmation distinguishes obtaining certificates or registry documents, certification of copies, certification of signatures, authentication, apostilles, translation and dispatch of originals. Each act is included only when expressly agreed and is performed by the competent professional or entity.

9.2. The Customer identifies the country, receiving entity and purpose of the document. The Service Provider explains the known requirements and agreed procedure. Notarial authentication is not equivalent to an apostille; a scanned copy is not necessarily equivalent to an original or an officially issued electronic document.

9.3. International use may require an apostille, legalisation, translation or additional formalities. Universal acceptance is not guaranteed, nor is an automatic exemption from an apostille merely because a country belongs to a particular group of countries. Specific requirements of the receiving entity must be confirmed before performance.

9.4. Notarial deeds and other acts requiring attendance depend on the necessary documentation, legal capacity, authority and attendance. Receiving a digital copy of a document does not remove rights arising from defects in the service, errors attributable to the Service Provider or other legally recognised grounds.

10 Visas residence and other services

10.1. Assistance concerning visas, residence, Green Card or other immigration procedures covers only the steps identified in the order confirmation. Eligibility, required investments, fees and documents are checked against the requirements in force at the relevant date.

10.2. Entering into a contract, making payment or making an investment does not ensure automatic approval. The decision belongs to the competent authority. Renewals, appeals, travel, accommodation and subsequent services require a separate agreement where they are not included.

10.3. Services not described in these terms must be defined in writing regarding scope, deliverables, price and conditions of performance, and remain subject to the other general provisions.

11 Prices payments and expenses

11.1. The Customer is informed of the total price and payment currency before entering into the contract. Professional fees, applicable taxes, public fees, third-party expenses and additional options are separately identified. Where an expense cannot be determined in advance, the calculation method and requirement for prior approval are stated.

11.2. The price and payment schedule appear in the order confirmation. Additional services and increases arising from changes in scope are charged only after acceptance. Foreign exchange costs or charges imposed by the Customer’s bank are identified as external to the Service Provider where applicable.

11.3. The Service Provider issues the required tax documents and identifies amounts received on behalf of third parties. Official fees and expenses are supported by evidence. A task needed to correct an error attributable to the Service Provider is not charged again.

11.4. Non-payment may lead to suspension of tasks not yet performed, after notice and an opportunity to remedy the non-payment. Suspension must be proportionate and does not remove the obligation to communicate relevant deadlines or consequences known to the Service Provider.

11.5. Each quotation or order confirmation identifies: the service and deliverables; stages and professional fees for each stage; the calculation method for partial performance; taxes; public fees and third-party expenses; total price and currency; payment schedule; estimated timeframes; cancellation conditions; and, where applicable, duration, price and renewal of ongoing services. The fees for all stages add up to the total agreed professional fees. Expenses whose amount is not known in advance require a limit or calculation method and the Customer’s prior authorisation. These conditions are supplied and accepted before work begins.

12 Timeframes communications and dispatch

12.1. The Service Provider’s preparation timeframes run from receipt of complete documentation, necessary authority and agreed payment. Unless expressly stated otherwise, they are estimates in Cabo Verde working days. Timeframes relating to authorities, banks and carriers are identified separately.

12.2. The Service Provider communicates significant delays, the known reason and possible measures. Where documents from the Customer are outstanding, the tasks depending on them are suspended. Stating an estimated timeframe does not exclude responsibility for delays attributable to the Service Provider or legally applicable rights.

12.3. Orders, cancellations, complaints and contractual communications are sent to the contact details in section 1. The Customer keeps their contact details current. The Service Provider acknowledges receipt of relevant communications and retains the necessary records.

12.4. Physical dispatch specifies the destination, delivery method, price and any tracking. Responsibility for loss or damage is determined under applicable law and the obligations undertaken. Where possible, the Service Provider assists with a claim and obtaining a replacement document, explaining the costs and who bears them.

13 Cancellation and refunds

13.1. The Customer may request cancellation in writing, identifying the order. If no task has started and no authorised expense has been incurred, the amount paid is refunded in full.

13.2. After performance begins, and subject to the withdrawal rules, deductions may cover only professional fees proportionate to work actually performed and authorised, evidenced and irrecoverable expenses. The quotation itemises the stages, their fees and deliverables before the contract is concluded. A partially completed stage is assessed using the previously accepted substages or work units and values, identifying the steps performed. No fixed retention percentages, cancellation penalties or charges for work not performed are applied. The total deduction does not exceed the amount due for the service and authorised expenses.

13.3. Public fees are considered non-refundable only when actually paid and non-recoverable under the receiving entity’s rules. Amounts not yet used or recovered subsequently are returned to the Customer. Refusal by an authority or bank requires an individual assessment identifying the tasks and expenses.

13.4. If the Service Provider cannot perform the service for a reason attributable to it, it offers correction at no cost or refunds the amounts relating to the part not performed or rendered unusable. This provision does not exclude other statutory rights to restitution, compensation or termination.

13.5. The Service Provider responds to the cancellation or refund request and supplies a reasoned calculation within 10 working days. Any refund due is made without undue delay and, in any event, within 14 calendar days after receipt of the cancellation or withdrawal notice, or refund request, as appropriate, without exceeding any shorter statutory deadline. The response period does not extend the refund deadline. Disagreements over the calculation do not prevent the portion acknowledged as due from being refunded within that deadline. Funds may become available through the bank or payment processor later; evidence of the refund is sent to the Customer.

13.6. Refunds use the original payment method wherever possible. If it is unavailable, another secure method is agreed, with verification of the recipient. Refund charges not permitted by law are not imposed.

13.7. For services purchased at a distance by an individual acting outside their professional or business activity, the Service Provider grants a contractual withdrawal period of 14 calendar days, starting on the day after the contract is concluded, without any requirement to give a reason. This guarantee does not reduce longer periods or other mandatory rights under applicable law. Customers purchasing in the course of their professional or business activity are subject to the commercial cancellation rules, without affecting any specific statutory rights.

13.8. To exercise the right of withdrawal, the Customer sends an unequivocal statement to team@e-residence.cv, to the address in section 1, or through the online function provided. Sending the communication before the period expires is sufficient. The following model may be used but is not mandatory: “To E-RESIDENCE LDA: I hereby give notice of my decision to withdraw from the contract for the service [identify], concluded on [date], order [number, if available]. Customer’s name: [name]. Contact details: [email or address]. Date: [date]. Signature required only if submitted on paper.” The Service Provider acknowledges receipt by email.

13.9. During the withdrawal period, the service begins only at the consumer’s express request, given separately from general acceptance of the terms after information on the consequences has been provided. If the consumer withdraws after performance has begun, they bear only the proportionate value of the service actually provided and charges that may lawfully be passed on, which must have been disclosed and authorised in advance. Without the express request or required information, amounts that the law prohibits charging to the consumer are not charged. Without a request to start early, performance begins after the withdrawal period expires, provided the requirements in section 3 are met.

13.10. Loss of the right of withdrawal following full performance requires that the service began with the consumer’s prior express consent and specific acknowledgement that they will lose that right once the service has been fully performed, together with compliance with all other legal requirements. General acceptance of the terms or merely receiving a digital copy is insufficient. Where applicable law preserves the right despite full performance, that protection prevails. These rules do not remove rights arising from errors, breach of contract or defects in the service.

14 Verification suspension and termination

14.1. The Service Provider may verify identity, authority and document authenticity to the extent necessary for the service and legal obligations. Indications of irregularities may justify precautionary suspension, with notice and an opportunity for clarification, unless legally prohibited.

14.2. Discrepancies in an image or suspicions that a file has been edited do not, by themselves, constitute conclusive evidence of fraud. The Customer may request human review. Collection of images or biometric data requires specific information and an appropriate legal basis.

14.3. The Service Provider may refuse or terminate services that are unlawful, lack sufficient authority or cannot lawfully be performed. It communicates the decision and consequences unless legally restricted. No suspicion authorises automatic retention of the entire price; the balance is assessed under section 13 unless retention is required by law or a competent authority.

14.4. On termination, the status of the matter, steps taken and known deadlines are communicated, documents to which the Customer is entitled are made available, and amounts are assessed. Legal, confidentiality and retention obligations continue for the applicable period.

15 Liability and force majeure

15.1. The Service Provider is responsible for performing the tasks it undertakes and for the acts of persons it uses to perform them, as provided by law. Independent decisions by authorities and banks are not attributable to it merely because they occur, without affecting liability for inadequate preparation, incorrect information or its own failures.

15.2. The Customer is responsible for false or incomplete information and breaches attributable to them. Each party’s liability is determined according to the law, causation and circumstances. Liability for intentional misconduct or gross negligence, mandatory consumer rights and the consequences of data protection breaches are not excluded.

15.3. Unforeseeable or unavoidable events beyond the parties’ reasonable control may justify temporary impediments to the extent they affect performance. The affected party promptly informs the other and seeks to limit the effects. Avoidable organisational or security failures are not automatically considered force majeure.

15.4. If the impediment continues for more than 60 days, either party may terminate the affected part by written notice, without affecting statutory rights to earlier termination. The balance is assessed under section 13; force majeure does not authorise retention of payment for services not provided.

16 Confidentiality and data protection

16.1. The Service Provider protects documents and information received, restricts access to persons who need them, and imposes confidentiality obligations. It may share necessary information with competent entities and professionals involved in the order, or where required by law.

16.2. Data processing complies with applicable legislation and the Privacy Policy, accessible through a visible link on the website and forms before data is collected. That policy identifies the data controller, contact details, purposes, legal bases, categories of data, recipients, service providers used, international transfers, retention periods or criteria, and methods of exercising rights. The information must reflect the means and procedures actually used by the Service Provider.

16.3. The Service Provider uses data necessary for contract formation and performance, legal obligations and other purposes supported by an appropriate legal basis. Acceptance of these terms does not constitute blanket consent to any processing. Newsletters and advertising require a separate choice where consent is required, without making the service conditional on that consent.

16.4. Appropriate security and retention measures are adopted. Copies of documents, verification records and case files are retained only for as long as necessary for the applicable purposes and obligations, followed by secure deletion or anonymisation. Specific periods and service providers used are stated in the Privacy Policy.

16.5. The Customer may exercise, as provided by law, rights of access, rectification, erasure, objection, restriction and portability where applicable, using the contact details in section 1. The Customer may complain to the Comissão Nacional de Proteção de Dados de Cabo Verde (Cabo Verde National Data Protection Commission), at https://www.cnpd.cv/, and to other competent authorities where applicable.

16.6. Personal data incidents are handled and reported to authorities and data subjects in the circumstances and within the timeframes required by law. Confidentiality does not prevent complaints, legal advice, exercise of rights or lawful communications to authorities.

17 Complaints governing law and disputes

17.1. Complaints are sent to the email address in section 1, identifying the order and describing the problem. The Service Provider responds within 10 working days. If further steps are necessary, it provides an update within that period on the status and expected date of a reasoned response.

17.2. The parties seek an amicable solution without preventing immediate recourse to authorities, dispute resolution mechanisms or courts. The complaints procedure does not automatically suspend statutory deadlines for exercising rights.

17.3. The contract is governed by Cabo Verdean law, without depriving the Customer of the protection of mandatory rules of another legal system applicable to the relationship. Disputes are submitted to the competent courts under the legal rules, preserving mandatory jurisdiction and consumer protection rules.

18 Amendments languages and final provisions

18.1. The version accepted when the contract is concluded applies to that order. New versions are published with an effective date and apply to new contracts. Amendments to ongoing contracts are communicated with reasonable advance notice and require acceptance where legally necessary; the Customer may terminate before unfavourable changes take effect, without a penalty for doing so.

18.2. Published versions in other languages identify the same date and version and faithfully reproduce the content. Before entering into the contract, the Customer receives the terms, quotation and cancellation and withdrawal information in a language they understand. Updates are reflected in translations made available for new contracts. Discrepancies are resolved under applicable law and permissible contractual interpretation, without reducing mandatory rights through an automatic rule giving one language precedence.

18.3. Invalidity of one provision does not affect the others where they can remain in force. No clause limits rights that the law does not permit to be excluded. Use of the website alone does not constitute the purchase of a paid service or authorisation for recurring charges.